Please return the Blundstones to us in their original unworn condition (when trying on the shoes, please do so on a carpet/clean surface). You can only try it on in a few minutes. So you do not keep the shoes on all day, because then we cannot accept your return. You can return your order provided the item(s) are returned in good condition. This means that items and the Blundstone box are not damaged, dirty or worn. Does your return shipment not meet the above conditions? Then unfortunately we cannot process your return and we cannot reimburse the product. If the shoes are in good condition, but the rest of the conditions have not been met, handling costs will be charged.

If you are not satisfied with your order and want to return it, make sure you meet the return conditions. Place the Blundstone box containing the unused Blundstone in a shipping box and add your packing slip. Follow the steps below to return your order:

1. Visit our returns portal HERE

2. Enter your zip code and track & trace or order number

3. Indicate which item(s) you want to return

4. Indicate your reasons for return and that you want to receive the money back

5. Then choose your desired return method. DHL is printless.

6. Check everything and pay the return costs

7. You will receive a QR or a label

Make sure that any other labels that may be on the outer box are removed or scratched off to ensure a successful return.

Please note: Shipping costs for your return are at your own expense. Returning a package is at your own risk, so make sure you have proof of delivery.

You have 14 days from the date you receive your order to return the product(s) to us. We guarantee a refund if the product(s) are returned in perfect condition, in the original
packaging. This means that items and the Blundstone box are not damaged, dirty or worn.

Place the shoe box in a shipping box so that the Blundstone box also remains undamaged. Does your return shipment not meet the above conditions? Then unfortunately we cannot process your return and we cannot reimburse the product.

If the socks have been tried on or have been removed from the packaging, it is not possible to return the socks.

As these items have been embroidered especially for you, it is not possible to return custom-made items, so this applies to all embroidered Blundstones.

The order is returned incomplete, handling costs and costs for the missing product will be charged. Missing soles? Amounts to 10 euros. Handling costs are 20 euros.

Unfortunately we do not offer exchanges. If you would like to purchase a new item, please return your unwanted products to us for a refund and place a new order online at www.blundstone.nl

If you order before 4 p.m., we will process your order the same working day (with the exception of Saturdays/Sundays and public holidays).
We cannot guarantee that the product will be delivered the next working day. We are dependent on the carrier. There may be a possible delay in delivery. It is important that you include your email address and/or telephone number with your order in case you cannot receive the package.

The delivery services regularly deliver a package to the neighbors. If the delivery is scheduled for delivery, but you have not received the package, ask your neighbors if they have received a package. If the neighbors have not received anything, please contact customer service.

The Netherlands

Orders under €100.00: €5.95 shipping costs
Free shipping on orders over €100.00 (not valid with other promotions)

Delivery 1-2 days

Belgium
Orders under €100.00: €6.95 shipping costs
Free shipping on orders over €100.00 (not valid with other promotions)
Delivery 1-2 days

Luxembourg, Germany

Orders under €150.00: €7.95 shipping costs
Free shipping on orders over €150.00 (not valid with other promotions)

Delivery 2-5 days

Austria, France

€17.50 shipping costs

Delivery 2-5 days

We do not deliver to other countries outside the countries mentioned above

If you have not yet received your order, please check the status of your package in the track and trace. If your order is stuck in the sorting process for a few days, please contact our customer service. If you have any other questions, you can always contact us so that we can check the status of your package.

You can have your order delivered to someone else. Make sure you fill in your own details with the invoice. In the delivery address field, enter the address of the person where it should be delivered.

The delivery service will then probably deliver it to a service point. The courier will leave a note in your mailbox. We have no influence on the locations of the service point.

If there is a problem with your item within 12 months, please complete the warranty form. Please include the problem, your order number and a photo of the problem. Blundstone Benelux ensures that it is further addressed via email.
We offer a 12 month warranty on Blundstones. Please note that the warranty is void if the product shows a defect caused by improper use, the product has been used in a way for which the item was not intended or if the product has not received proper care.

If the elastic is broken after 12 months, the costs for repairing the elastic are 25 euros. The costs for both sides of the elastic are 40 euros. Complete the warranty form. Please include your order number, your complaint and a photo of the complaint. The complaint will be processed by email.

Take good care of the leather. If leather is not properly cared for, it can dry out and eventually crack. Complete the warranty form for further handling of your complaint.